Privacy Policy


At Lime Lace we are committed to protecting your privacy. This policy explains what data we will collect from you and how we will use it.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Why do we collect information from you?
We collect information about you when you place an order with us. We also collect information when you voluntarily complete customer surveys or provide feedback testimonials. Website usage information is collected using cookies. In short, we collect data from you:

To allow us to process your order
To provide you with an ongoing exceptional service

What information do we collect from you?
Your name – so we know what to call you;
Email address – so we can email you order confirmations and payment confirmations, updates on your order.
Address – so we can deliver your order.
Telephone number – so we can talk to you about your order and inform you of any problems or delays with your order.
Credit/debit card details - if this is your choice of payment. Credit or debit card details are NEVER stored and are destroyed immediately after use.
We keep in touch with our clients through occasional emails as a way of keeping you updated with product & service news and to provide an ongoing excellent service.
If, at any time, you no longer wish to receive any emails or contact from us, then we offer a simple unsubscribe facility. If there are any issues concerning this just email us at
Third parties
We do NOT pass your details on to anyone else for marketing purposes. If you opt-in for any of our emails then it is only us that will contact you with information about other products and services we offer.

Access to your information
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by contacting us.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first, although this is a legal requirement to state this and not something we ever intend to do.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. You can find out more detailed information about our use of cookies if you click here.

Further questions
If you have any questions/comments about privacy, you should contact us at

If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 0330 058 4158 and place your order over the phone.